If you get a new device, but keep your same phone number, AND have another Authy installation already configured for this number, you may be able to regain access without requesting an account recovery. New Device and Same Phone Number, with Access to Another Configured Authy App For help, please see Installing Authy Apps. In order to avoid future delays if your phone is lost/broken again, we recommend installing the Authy Desktop App as soon as you regain account access. Sending them to Authy in any other format cannot be accepted for security purposes.
Please monitor your email (Including your spam folder) for emails from identification information must be provided using the links that are sent to you. IMPORTANT RECOVERY NOTES: You may be contacted by Authy during the course of the process and the timeliness of your responses will impact the total time involved. You have a new device and a new phone number.You have a new device with the same number, but NO other Authy apps are installed.You have a new device with the same number, and another Authy app IS installed and linked to your number.These options will vary depending upon your situation, so please take a look which is the scenario you are experiencing and click to see the solution: If your phone has been lost, stolen, or is inaccessible because it’s broken in some way, Authy has options for you to help restore access as quickly and securely as possible.
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